Halkbank Products and Services Now Available on ChatGPT
AI Generates Annual Savings of TRY 270 Million
Halkbank has brought its artificial intelligence transformation to the customer experience by making information about its products and services accessible through ChatGPT. By connecting the Halkbank app to their ChatGPT accounts, users can directly access information on a wide range of topics, from credit card promotions to vehicle loans, through a natural conversational experience.
Strengthening its responsive and innovative banking approach through technology investments, Halkbank is using AI-powered applications to save time and costs in its operational processes while enhancing the digital customer experience through ChatGPT.
Through a new integration, products and services listed on Halkbank’s website are now also accessible via ChatGPT.
After logging into ChatGPT, users can search for the Halkbank app in the “Apps” section and connect it to their accounts by selecting “Install App.” Once the connection is complete, they can interact with the app in any conversation by typing @Halkbank.
The app provides detailed information about Halkbank’s products and services. Users can quickly and easily find the information they need through natural conversations with ChatGPT by asking questions such as:
- “How can I earn ParafPara rewards?”
- “What are Halkbank’s current promotions?”
- “How can I apply for a personal loan?”
- “What loan products are available for tradespeople and SMEs?”
13 Million Transactions and TRY 270 Million in Annual Savings Through AI
Halkbank also makes extensive use of artificial intelligence technologies in its operational processes. Of the approximately 4.5 million banking instructions the bank receives annually, more than 3 million are processed using AI technologies.
The number of transactions completed through AI-supported processes approaches 13 million annually. This transformation generates total annual savings of TRY 270 million.
Transactions Completed Three Times Faster
The benefits of AI are also reflected in time savings. Transactions completed autonomously, without requiring user intervention or manual review, are now processed three times faster.
Halkbank continues to expand the scope of its AI initiatives through new projects. The bank completed a total of 81 AI projects—56 in 2025 and 25 in 2026—and is continuing development work on 46 additional projects.
“We Are Continuously Expanding the Use of Artificial Intelligence Across Our Bank”
Dr. Ömer Emeç, Halkbank’s Executive Vice President responsible for Strategy, Transformation and Ecosystem, stated that the bank views AI technologies as a transformation tool that delivers measurable efficiency gains and cost savings. He noted that the ChatGPT integration represents another step in Halkbank’s AI transformation that directly benefits customers.
Emeç said:
“At Halkbank, we are transforming artificial intelligence into an institutional capability that increases operational efficiency, enables our employees to focus their time on higher-value activities, and improves the customer experience.
“With our ChatGPT integration, we are extending this transformation to our customers’ experience, making it easier for them to access the information they need about our products and services through a natural conversational environment.
“Alongside this step in enhancing the customer experience, we are continuously expanding the areas in which artificial intelligence is used throughout our bank. We will continue to strengthen our digital transformation by extending the value generated by AI to an increasing number of our banking processes.”
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