Pudo adds a drop-off option for Aras Kargo parcel returns

Pudo, an OYAK company, and Aras Kargo are offering an alternative drop-off option for e-commerce returns. Under the announced partnership, customers can create a return code for parcels delivered through Aras Kargo and leave them at participating Pudo locations. The companies aim to make returns fit into everyday routines without requiring a separate trip to a cargo branch.

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From a return code to an eligible drop-off point

The process described in the press release begins with generating a return code for the Aras Kargo shipment. Customers then choose a nearby Pudo point participating in the service and hand over their parcel. Participation matters: the announcement does not mean that every location in the network automatically accepts every shipment.

Pudo's collection and drop-off network provides an alternative to traditional cargo branches. Integrating returns into daily routines can be particularly relevant during busy e-commerce periods. The partnership is intended to reduce the time and inconvenience associated with returning purchases and provide greater flexibility. These are the companies' stated objectives; the release does not provide independent measurements of time savings or changes in customer satisfaction.

Combining technology infrastructure with logistics experience

The partnership brings together Pudo's technology-supported delivery infrastructure and Aras Kargo's logistics experience. Pudo is broadening the uses of its location network, while Aras Kargo aims to improve service accessibility by offering customers additional places to return parcels. Returns are being treated as part of the overall e-commerce experience, rather than merely a transaction after a purchase.

Ülkü Dörtcan, Pudo's Sales and Marketing Director, emphasizes the company's technology-based approach to deliveries and returns. In her assessment, returning parcels matters just as much as collecting them for user experience and satisfaction. Dörtcan says the collaboration uses Pudo's smart shipment infrastructure to let customers leave Aras Kargo returns at Pudo points at any hour, while continuing to develop solutions that make everyday life more convenient.

An additional option alongside Aras's existing network

Billur Burkutoğlu, Aras Kargo's Vice President of Marketing and Customer Experience, highlights the importance of being present at locations close to customers' daily lives. She says Aras already operates an extensive delivery network through its branches, nearly 6,000 Aras Burası local retailer points and Aras Burası 24/7 parcel lockers. The Pudo partnership is described as a new link in that existing network.

Burkutoğlu's statement presents returns as being just as important as delivery within the shopping experience. The objective is for customers to return parcels during their normal routines rather than setting aside additional time to visit a branch. Aras Kargo says it plans to continue expanding its network through partnerships.

The release's emphasis on access at any hour reflects the service's flexibility proposition. Customers still need to check their return code and select an eligible participating location before dropping off a parcel. The announcement does not specify charges, parcel size or weight limits, applicability across all retailers, or when a purchase refund will be completed. Those conditions should not be assumed to be identical for every transaction.

What Pudo's network figure covers

Pudo describes itself as a new-generation smart shipment network designed to simplify e-commerce deliveries and returns. According to the company, it has more than 1,250 points in provinces with substantial e-commerce activity. Its network and technology infrastructure are intended to let customers collect or return shipments at a location convenient to them.

The figure of more than 1,250 Pudo points describes a separate network from Aras Kargo's nearly 6,000 Aras Burası retailer points. The two figures should not be presented as a single total for this service, nor should every point be assumed to participate in the new partnership.

Pudo also develops services tailored to brands and organizations. It says these address the needs of users, brands, e-commerce businesses and the transport industry at the last stage of delivery, with an emphasis on flexibility, convenience and cost advantages. The company's stated approach combines technology, sustainability and environmental considerations with the aim of improving operational efficiency and user experience.

Source: Press release concerning the Pudo–Aras Kargo partnership, distributed by Advertika on behalf of OYAK on November 13, 2026.